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Friday, January 11, 2008

Educating consumers is need of the hour

Educating consumers is the need of the hour, New Delhi-based National Consumer Disputes Redressal Commission member P D Shenoy has stressed.

He was addressing executives of the Corporation Bank on Consumer Protection campaign in India, here recently. Since the enactment of Consumer Act in 1986, consumer redressal machinery had disposed off nearly 25 lakh cases across the country, he added.

�There are 35 state commissions, 604 district forums and a national commission in the country,�� he informed. Elaborating various measures initiated by the Commission, Shenoy said consumer online resource and empowerment centre [CORE] had been set up at the initiative of the Ministry of Consumer Affairs.

�The centre provides online consumer grievance redressal system, providing information relating to consumer rights, assisting in understanding legal procedure, taking up complaint to default parties and also providing a network among voluntary organisations,�� he said adding; �For all consumer-related information and guidance, a toll free National Consumer Helpline is available. Speed, brevity and equity is hallmark of Consumer Protection.��

Earlier, Corporation Bank Chairman and Managing Director B Sambamurthy said; �The Corporation Bank is one of the top three public sector banks in the country in terms of investment in technology. The focus of the Bank is on client acquisition.��

Within a year, the Bank had added one million customers. The Bank had also made significant progress under financial inclusion, having surveyed over 1,200 villages across the country and nearly a lakh savings accounts opened in those villages, he claimed.

�The Bank is now poised to cross the milestone of Rs 1 lakh crore in business by 2008,�� he added. Bank General Manager B R Bhat was also present.

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